Frequently Asked Questions

Frequently asked questions

Where do you ship?

PawHauss currently ships to Canada and the United States. You can review the full details in our Shipping Policy.

How long will my order take?

Our shipping policy currently estimates delivery within 6–15 business days from purchase. Delivery times are estimates and may vary due to carrier or weather delays. Tracking is sent after shipment.

How much is shipping?

Standard shipping is free for orders placed on our store, as described in our current shipping policy.

How do I choose the right size?

Check the measurements on the product page and our Size Guide. If you are unsure, contact us with your dog's measurements before placing an order.

Can I return or exchange an item?

Our Refund Policy describes the return window and conditions. Please contact our team before sending an item back.

How can I contact PawHauss?

Use our contact form or email info@pawhauss.ca with your order number and question.